Refund policy

Returns and Refunds

Every 1Touch product is made to order. Production begins once your order is placed and each item is produced individually to the specification you select, so we are unable to accept returns or exchanges for change of mind, incorrect size selection, or no longer wanting the item.

Please check the size guide on each product page before ordering. If you are unsure which size to choose, email support@1touch.co before you buy and our team will help you.

Cancellations

You may cancel your order for a full refund at any time before it enters production. Once production has begun, the order can no longer be cancelled. To request a cancellation, email support@1touch.co with your order number as soon as possible.

Faulty, damaged or incorrect items

This policy does not affect your statutory rights. If your item arrives faulty, damaged, or is not the item you ordered, you are entitled to a repair, replacement or refund under the Consumer Rights Act 2015.

Please inspect your order on arrival. Email support@1touch.co within 30 days of delivery with your order number and photographs of the issue, and we will put it right at no cost to you, including return postage.

Contact

Any questions about this policy: support@1touch.co